Privacy Policy

Privacy Policy
When you order, we will require your name, e-mail address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order. A contact telephone number may also be required so that we may contact your urgently if there is a problem with your order. We may, unless you advise us otherwise pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. 

When you register with us you can select whether you would like to be sent notification of special orders, promotions and other correspondence from us via email. If you would like to receive these notifications you must select the tick box on the registration page. If you leave the box unchecked you will not receive these notifications. If, in the past, you have chosen to be notified and you no longer wish to receive mailings from us please send an email to shop@jbhouston.co.uk and we will remove your email address from our records. 

Security Of Your Information
Our site uses secure software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. We may wish to pass your details to trusted third-parties that we believe may be of interest to you. If you would prefer not to enjoy this service then please contact us to inform us of your preference. 

Internal Confidentiality Within J. B. Houston
Within J. B. Houston we protect your privacy in 3 ways:

  • Access to customer account information is limited to those who need access for the performance of their job.
  • We use full login and password controls on our sales control system.
  • Confidentiality and database access controls are reviewed periodically and updates as required to further protect your personal data.

Your Rights
If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can contact s by email, phone or fax. Alternatively, this information can be checked and reviewed on line once you have signed in. 

Use of 'Cookies'
Our cookies do not contain any personal information about you and are used only to determine your browser details and secure your shopping session. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience. Cookies are required to use this site and they ensure that the communication between you and this site is secure.

Consent
Your use of this website signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above. Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.