Shopping Help

How to place an order

Please browse our shop categories and add the items you like into the shopping cart, Quick links to your cart contents are displayed top left of the webpage and also on the top menu bar.

Proceed to the checkout and enter your contact details, payment is securely processed with Paypal's secure gateway, payment can be made with a credit or debit card or with a paypal account if you have one.

Delivery is charged at £9.50, with free delivery for all orders of £150.00 and over. Alternatively you can collect your order from our shop on Greenbrae Loaning Dumfries

We can also offer spcial deliveries if required, contact us for more information. We deliver from between 9am and 4pm, Wednesday and Thursday. Order before (Tuesday 1pm for a Wednesday delivery) and Wednesday 1pm for a Thursday delivery.

Do you have a minimum order value?
Yes, your order has to be £30 or greater to proceed to the checkout

How many items do I need to order to get FREE delivery?
You need to either order one of our boxes, eg Breakfast Pack or BBQ Pack and then add individual items from our product range.
If your order comes to £150 or over 
then it will also qualify even if there are only 2 items. If your order does not qualify the delivery is normally £9.50

What makes your products special?
As farmers of the majority of our products we can account for their traceability, We follow the seasons and try to supply whatever is best according to the season, and we are proud of our region. The very positive feedback we get from our customers provides the best testament to our meats.

I would like to send a box as a gift to a friend. How can I do this?
When you order you can enter different delivery details from the invoice details. Simply fill in your friend’s address in the delivery details and add a message to your friend in the comments section.

Is your meat suitable for freezing?
Yes. We send out all our home delivered meat fresh, heat sealed or vacuum packed, with a fresh best before date on.

Why do you vacuum pack the meat?
Vaccuum packaging is the best form of packaging because it is suitable for home freezing, helps to keep the meat succulent and is the natural way to keep the meat fresher for longer.

Can you ship to the States?
Sadly we are not allowed to ship to the USA.

Can you send boxes to mainland Europe?
Sadly we cannot as the delivery network is too unreliable and there is too greater risk of the meat being affected by a delay in transportation.

When is delivery day?
The delivery dates for different products are listed on the website and should appear on your order confirmation. We despatch every Tuesday for delivery on Wednesday and Wednesday for delivery on Thursday . However some postcodes in Scotland may be delivered later on Thursday or sometimes on Friday. Your confirmation may not show the date of delivery in this case but we will call you. Please enter your preffered delivery day at the time of ordering in the additional information box in the checkout.

Do I have to be in to receive the goods?
No, our carrier will leave the goods in a safe place if instructed to do so, however it is preferable if you are in to receive and refrigerate your order.

If I order for future delivery when do I have to pay?
We take your credit card details when you order and charge your card up to 4 working days prior to despatch.

What do you charge for delivery?
Our delivery is free to mainland Britain if your order is over £150. Otherwise we charge £9.50 for delivery (UK Mainland Only - restrictions apply)

 

J. B. Houston
Greenbrae Loaning,
Dumfries
DG1 3DQ
01387 255528

Mon: 08:00 - 12:00
Tue - Fri: 07:30 - 17:15
Sat: 07:00 - 16:00